This is a service agreement between the participant and Fitness Care Australia Pty Ltd (hereafter referred to as "Fitness Care"), a registered provider under the National Disability Insurance Scheme (NDIS). By engaging in any Fitness Care services after receiving these terms, the Participant (or their Representative) acknowledges and accepts this agreement in full.
Fitness Care Australia provides Fitness Carer Disability Support sessions, where participants practice fitness exercises to increase mobility, improve general health and learn other healthy lifestyle skills. These healthy lifestyle skills can include personal development, social skills mentoring & food education. The Fitness Care Disability Support Education sessions assist with self care, social & community participation. The Fitness Care Disability Support sessions help to improve daily living by empowering participants with the capacity to be more self-sufficient. In the Fitness Care disability support education support sessions Fitness Care representatives can assist with improving personal fitness routines. Included in the disability supports provided could be food skills development which can entail the preparation of healthy smoothies or meals. Participants could be taught the benefits of the ingredients & in longer sessions access the community to purchase the ingredients. As part of the Fitness Carer support, participants can be mentored in gaining access to community activities. Fitness Care Australia workers assist with transitions of various life stages by assisting the participants to access various social recreational activities, whilst teaching life skills such as doing groceries, taking care of personal health, learning technology skills, working towards career development and travel training. In community participation activities such as going on nature hikes, to the movies or fitness classes etc there may be out of pocket expenses to the participant.
Period of supports
The sessions will continue indefinitely for the remainder of the participant plan & until the provider or participant cancels this agreement. Upon completion of a participants plan this agreement will still be valid into subsequent plans if the participant or plan nominee & provider are happy to continue with the same terms. This agreement will be valid until cancelled by either party in writing preferably with one month notice.
Scope of Support - Delivery Details
The Fitness Care disability support will be delivered at either a centre, in participants home or a location organised by a Fitness Care representative.
The Fitness Care disability support will be delivered a minimum of once a week unless otherwise specified.
Additional hours & sessions are available on request. These additional hours must be within the participants budget and the participant needs to clarify this either by enquiring to their plan manager / support coordinator or by checking their budget in the NDIS myplace portal.
The Fitness Care disability supports will be for the minimum number of hours highlighted in the Support Plans provided with a minimum bill amount of 3hrs per scheduled face-to-face support including travel. (Unless a minimum amount is otherwise specified above the 3hr minimum) All travel will be billed based on NDIS guidelines.
The support will be delivered until the participant or their representative cancels this agreement with written notice. Upon renewal of the participants plan this agreement is still valid if the participant wishes to continue with the service.
Participants and or participant carer / nominee must give 48 hours notice of cancellation of a support in writing. Failure to give 48hours notice will result in the participant being charged for 100% of the support. Our cancellation policy on scheduled supports will update with changes in the NDIS cancellation policy. (This includes updates with COVID-19 cancellation policies and any changes to cancellation amounts)
Support Registration Groups
Fitness Care Australia's Fitness Care Disability Support sessions come under a variety of different NDIS registration groups and support items. Each of the below support items & categories can be used throughout the participants plan for various sessions that will be provided that align with what is in the participants plan and to deliver services towards the participants goals.
Online sessions
Online sessions will be delivered in a minimum of a 2 hour block, participants will be billed the minimum under one of the below categories for sessions delivered. Sessions will be delivered one to one.
Fitness Care Support Categories
Physical sessions will be billed at the minimum rates specified with travel, to, from and whilst with being billed. If supports delivered extend beyond what is specified the participant will be billed based on the time that supports are delivered for. Sessions will be delivered primarily one to one or with support ratio as required.
Please see the details below for the usual support item categories the Fitness Care Disability Supports is delivered under:
Prices below will update with changes in the NDIS Price Guide, with the applicable line item price related to all categories for weekend, public holiday rates & any other changes such as COVID loading. Both core categories are used on weekdays and weekends before any capacity building categories, with capacity building categories being used if there is no funding left in core for supports. If more experienced Mindful Yoga Carers are used then level 2 or level 3 pricing categories can be used for supports. For complex clients Fitness Care reserves the right to use the applicable complex core budget prices as per the NDIS Price Guide Prices.
Core Community participation & Assistance With Self-Care Activities Categories Hourly Rates:
$70.23 - (Weekday Daytime)
$77.38 - (Weekday Evening)
$98.83 - (Saturday)
$127.43 - (Sunday)
$156.03 - (Public Holiday)
Capacity Building (CB) registration group: Development Of Daily Living And Life Skills)
Support Category Name: Improved daily living skills)
Support item: 15 Individual Skill Development And Training Including Public Transport Training
Hourly Rate: $70.23
CB registration group: Development Of Daily Living And Life Skills)
Support Category Name: Improved daily living skills
Support item: 09 Individual Skills Development And Training
Hourly rate: $80.06
CB registration group: Increased social and community participation)
Support Category Name: Assist-Life Stage Transition)
Support item: 9 Life Transition Planning Incl. Mentoring Peer-Support And Individual Skill Development
Hourly Rate: $80.06
CB registration group: Development Of Daily Living And Life Skills)
Support Category Name: Improved relationships)
Support item: 11 Individual Social Skills Development
Hourly Rate: $80.06
CB registration group: Development Of Daily Living And Life Skills)
Support Category Name: Improved daily living skills)
Support item: 15 Training For Carers/Parents
Hourly Rate: $80.06
CB registration group: Development Of Daily Living And Life Skills
Support Category Name: Improved daily living skills
Support item: 15 Assessment Recommendation Therapy or Training
Usual Hourly Rate: $193.99
Session & Yearly Estimates
Total Online (Minimum)
1 year estimate online session (Minimum)
Travel estimate
1 year estimate with travel 1 weekday session per week (Minimum)
1 year estimate with travel 1 weekend session (minimum)
Fitness Care Online or Physical Program - A typical minimum online or physical session could be as follows:
Fitness Care Extended Program - A typical longer session breakdown could be as follows:
Payments, Billing, Travel & Kilometres
Fitness Care Australia will seek payment for their provision weekly. Any travel expenses incurred during supports such as parking fees or tolls will be paid and billed at cost. All kilometres travelled — including to, from, and with the participant — will be billed in line with the NDIS Price Guide, at a minimum of $0.85 per kilometre inline with the NDIS price guide prices for the type of vehicle used. The current NDIS maximum kilometre rate is $0.99/km for standard vehicles (as of July 2024), and applicable rates may be updated without notice. Travel time will also be billed in accordance with the NDIS Price Guide. Fitness Care Australia will keep track of the dates and times when supports are delivered. If supports are delivered beyond what is quoted in this service agreement, they will be billed at the applicable rate for the time spent delivering Fitness Care Disability Supports. Centre capital charges will apply when a participant and team member utilise a hired space or centre. If a participant’s budget for services is exhausted, services will cease until funds are reinstated. Any of the listed support categories may be used as needed. All prices and categories listed within these terms are subject to updates in line with changes to the NDIS Price Guide. Any time spent on reports or support notes will be factored into billing. Non face-to-face time will also be billed in accordance with the Price Guide. If clients request overnight supports (e.g. sleepovers), they will be billed at the applicable overnight rate or based on support hour time. Any remaining funds at the end of a plan may be used to provide continuity of support into future plans.
Allied Health Professionals
Fitness Care Australia works with various Allied Health Professionals who share our vision of making Fitness more accessible in health care. The directory of the Allied Health Professionals can be found here:
The primary allied health professional support items we provide support for are:
Allied Health professionals listed in our platform directory will bill their time inline with the NDIS Price Guide price for the applicable allied health profession they are registered to provide for. All prices will update with NDIS Price Guide updates.
All travel time and Kilometers to, from and whilst with NDIS participants will be billed in line with the NDIS Price Guide maximum prices specified.
All allied health professional sessions will be billed at a minimum of 2 hours. All non face-to-face support will be billed, including reporting, preparation and reviews.
Fitness Centre Access Terms
Fitness Care Australia is committed to making fitness more accessible in healthcare. One of the ways we support this is by improving access to community fitness classes. A range of Fitness Centres listed with Fitness Care can be viewed in our directory here:
Fitness Care Australia is happy to cover the cost of community fitness class attendance for NDIS participants signed on to our service, provided the class is attended with a registered Fitness Carer and the centre is listed on our platform.
To attend a community Fitness class with a Fitness Carer, the participant agrees that a minimum of 4 hours will be billed, inclusive of travel, class time, and support.
In some cases, Fitness Care Australia may coordinate for participants to attend listed community Fitness Centre classes independently (without a Fitness Carer). Where this occurs, a 2-hour coordination fee will be billed for organising the attendance, in line with the participant's NDIS plan. This includes time spent confirming participant availability, liaising with Fitness Centre, confirming class access, and managing the booking process via email or third-party systems such as MindBody, using support@fitnesscare.com.au & reporting.
Certain listed Fitness Centres may also host private 1:1 or small group Fitness Care sessions for NDIS participants. In these instances, participants will be billed for the Fitness Carer delivering the Fitness Care session, as well as for any additional support provided by a Fitness Care team member to assist with access to the facility.
All Fitness Centre sessions aim to support the participant’s NDIS goals related to community participation, health, social engagement, and capacity building, and are billed under appropriate categories in line with the NDIS Price Guide.
Fitness Camps & Respite Short Term Accommodation
Fitness Care Australia provides Fitness Camps and respite short-term accommodation for NDIS participants. These supported Fitness adventures and Fitness respites are designed to promote independence, wellbeing, and social connection through immersive outdoor and community-based experiences.
This service agreement between the participant and Fitness Care Australia Pty Ltd confirms a minimum of one Fitness Camp or respite short-term accommodation in the participant’s current and future NDIS plans, unless otherwise specified. The agreement remains valid into future plans, with optional Fitness Camp and respite STA offerings continuing unless cancelled by the participant or plan nominee in writing.
Prices are billed based on the ratio of carer to participant in line with the NDIS Price Guide for the relevant support category. Billing may be calculated using applicable respite day rates, hourly rates, or a fixed amount for the period of support, unless otherwise agreed in writing. Travel time and kilometres to, from, and while with the participant will be billed in line with the NDIS Price Guide. Kilometres will be split between participants sharing the same vehicle. A coordination and planning fee equivalent to a minimum of 15 hours will be factored into billing for each Fitness Camp or respite booking. A non-refundable coordination deposit of 50% of the total Fitness Camp value will be billed upon confirmation, unless a higher deposit amount is specified in advance.
Supported Trainings
Fitness Care Australia offers sponsorships for various fitness courses & training programs to support participants working with Fitness Carers towards career development and community participation. More information regarding applicable NDIS details and available options can be seen below :
Support Categories:
Registration Group Names:
Potential Support Items:
Supported Training prices are billed based on the ratio of carer to participant in line with the NDIS Price Guide for the applicable support categories. Day or hourly rates or a fixed amount for the period of support will be applied unless otherwise specified. Travel time to the client, travel with the client, and return travel from the client’s location will be billed in line with the NDIS Price Guide. Kilometres travelled will also be billed in accordance with the NDIS Price Guide and will be split between participants sharing a vehicle. A non-refundable coordination confirmation deposit of 50% of the total supported training value may be billed upon confirmation of attendance, unless otherwise specified in writing. Where relevant, Supported Trainings may also be billed under the "Finding and Keeping a Job" category to assist participants in building employment skills and pathways into the workforce.
Support Coordination
By signing this agreement the participant agrees to allow for Fitness Care Australia contracted support coordinators to provide Support Coordination services under the below support categories for the budget specified within the NDIS plan as required.
Prices will update with updates in the prices in the NDIS Price Guide. These terms will continue into future plans if Support Coordination funding is allocated and the participant is happy to continue with the Support Coordination services.
What is expected of the participant?
What is expected of the service provider?
Changes to Terms & Service Agreement
If changes to supports or their delivery are required, the parties (Fitness Care & participant) agree to discuss and review terms as needed. Updates to the terms of this agreement may be made in writing and published on the Fitness Care Australia website. By continuing to engage in support services after being notified of these updates, the participant acknowledges and accepts the updated terms. The participant will immediately notify the Provider if the participants NDIS plan is replaced by a new NDIS plan or the participant stops being a participant in the NDIS.
Ending this service Agreement
If the participant wishes to end this agreement, they must provide one month’s notice in writing to info@fitnesscare.com.au. Fitness Care Australia may end this agreement at any time by providing written notice to the participant. In cases of serious breach by either party or mutual agreement to end services, the notice period may be waived.
Consent
We collect information about you for the primary purpose of providing quality supports and services to you. We need to collect some personal information from you to ensure our services meet your needs. If you do not provide this information, we may be unable to fully provide these services. This information will also be used for:
We have a privacy policy that is available upon request. That policy provides guidelines on the collection, use, disclosure and security of your information. By signing this agreement and agreeing to the terms the participant & or participant guardian consent to providing the participants personal information to Fitness Care Australia Pty Ltd. By signing this agreement and agreeing to the terms you consent to Fitness Care Australia Pty Ltd accessing your full plan & budget to allow for easier management of supports.
You also consent to share information about:
You also consent to Fitness Care Australia Pty Ltd key personnel to do these things on your behalf where applicable:
The participant & nominee where applicable, consent to us entering the participants details & typed name as signature onto the NDIS consent form found here with all of the above consented to as a completed form that can be emailed to enquiries@ndis.gov.au for processing.
Media Consent
By signing this agreement and agreeing to the terms the participant and or their nominee where applicable give permission for photos, video/audio and samples of work contributed to by the participant to be used without remuneration or compensation in publications (print, websites, social media) and/or presentations sanctioned by Fitness Care Australia.
Liability Wavier
By signing this agreement and agreeing to the terms the participant and or their nominee agree that the participant is able to participate in fitness exercises. By signing this agreement & agreeing to the terms the participant & nominee/s where applicable waive any liability of injuries that may or may not occur during disability support sessions delivered by Fitness Care Australia Pty Ltd & its representatives including any contractors listed on the Fitness Care website.
Advocacy Groups
Some advocacy groups that might be of interest to you can be seen below:
External Services
Some other external services that might be of interest to you could include:
Feedback, complaints and disputes
If the participant wishes to give the provider feedback, the participant can talk to Fitness Care Australia via info@fitnesscare.com.au. If the participant is not happy with the provision of supports and wishes to make a complaint they can contact Fitness Care Australia. Contact can be made via email at info@fitnesscare.com.au or through Fitness Care website https://fitnesscare.com.au/procedures/complaints_record . Alternatively the participant can contact the Fitness Care representative that this service agreement has been signed with. If the participant is not satisfied or does not want to talk to this person, the participant can contact the National disability insurance agency by calling 1800 800 110, visiting one of the offices in person or www.ndis.gov.au for further information, you can also send an email to feedback@ndis.gov.au.
Emergency contacts
Emergency services – triple zero
Fire/police/ambulance
000
Poison information line
Poison information
13 11 26
COVID-19 information lines
Vaccine and Covid info
1800 020 080
Emergency management team – roles and responsibilities
The NDIS requires us to have an emergency and disaster management plan. Carers are required to know the relevant emergency contacts for the local services in their region to utilise these when applicable to assist clients as required.
Supervisors – roles and responsibilities
Please report any emergencies or disasters through the risk register and report them to info@fitnesscare.com.au. The team will assist you through the process to help manage the situation
Workers – roles and responsibilities
Workers have a duty of care to the clients they support to support them through any emergencies or disasters that may occur.
Evacuation procedures
Please ensure exits of buildings are known in case of an emergency that requires a swift exit to a building.
Emergency procedures
In the event of a disaster or emergency such as a fire or flood please ensure exits are known and that the relevant state emergency services are contacted to inform them of the situation so that they can advise you on what to do in the situation. Please make contact to 000 when required in an emergency, medical emergency, Pandemic or disaster situation. Please don’t touch a fire that is burning.
Training
Workers are required to read through this and understand that they are required to comply with these processes.
After an emergency
After an emergency or disaster occurs workers are required to report the incident in the incident register accessible here : https://fitnesscare.com.au/procedures/incident_register or through their support notes in their profile. Please also email info@fitnesscare.com.au to notify regarding the incident. If the incident needs to be reported to the NDIS commission mandatory reporting processes need to be followed.
Goods and services tax
For the purpose of GST Legislation, the parties confirm that:
A supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included under subsection 3302 of the National Disability Insurance Act 2013 (NDIS Act) in the participants plan currently in effect under section 37 of the NDIS Act.
Australian National Emergency Services & Crisis Helplines
Immediate Emergency
Mental Health & Crisis Support
Neurodivergent & Brain Conditions Support
Disability & NDIS Support
Additional Resources